Workflow fit
Confirm that the users, states and exceptions can be represented without forcing the operation into an unsuitable model.
Technology
Choose technology around the operation
A product name does not define a solution. We assess workflow fit, interfaces, ownership, support and the total operating responsibility before recommending an implementation.
A technology choice creates responsibilities
Open-source software can provide access and flexibility, while hosted services can reduce selected operating tasks. Both still require decisions about data, accounts, integrations, updates and support. The right balance depends on your team and the process being supported.
References to technologies on this site describe engineering experience and possible building blocks. They do not imply a vendor partnership or that every tool is appropriate for every project.
Evaluate the whole fit
Integration fit
Check supported interfaces, rate and usage constraints, identity, event handling and recovery needs.
Ownership fit
Understand source, data portability, licensing, hosting and the skills required to operate the result.
Lifecycle fit
Plan upgrades, monitoring, security responsibilities and support rather than treating launch as the end of the decision.
Explore engineering capabilities
Review a technology decision
Describe the workflow, current systems and ownership constraints behind the choice.